“The invoice is past due. They're quiet.”
How to collect on an unpaid invoice without burning the relationship — and the scripts that get you paid in days, not months.
The invoice was due last week. You told yourself “they're probably busy.” Then it was two weeks. Then three. Now you're checking your bank app every morning, drafting follow-ups you don't send, one inquiry away from firing off the desperate email that damages the relationship without getting the money.
Soft scripts at the wrong stage waste time; hard scripts too early damage the relationship. Five scripts calibrated to exactly how late they are — from “friendly nudge at day 7” to “this is now collections at day 60.” Each one clearer, firmer, more consequence-loaded than the last. Most invoices clear at script 2 or 3.
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