“They keep adding ‘one more thing.’”
How to handle the “quick favor” that turns into three hours — and the scripts that protect your scope without losing the client.
“While you're in there, can you also...” Each one feels too small to fight about. You said yes to one. Then five. Then twenty. Two months into a project, you're doing 1.5x the work for the original price, telling yourself you'll handle it on the next one. You won't — because the precedent is already set.
Scope creep survives on the belief that naming it will damage the relationship. It's the opposite: clients respect boundaries that are named early, priced clearly, and delivered without drama. The scripts name the request, price it, and protect the relationship — without you absorbing one more uncharged hour.
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